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National Technical Support- Surface Finishing

Job Description

 
Accountable to: National Sales Manager
Technical Support Manager
 
Responsibilities: Bodyshop Training & Support – Surface Finishing
 
 

Main Duties:

  • Technical Support for National Accounts End-users or where required
  • Product training in new and existing enduser group business
  • Carry out trials in target groups (Audits (Process, Products & Tooling) Product Testing, KPI measurements, Produce Bespoke Core List of Products etc.)
  • Ensure all required product information is supplied to incumbent distribution
  • Populate group report monthly
  • Up-sell products where appropriate
  • Ensure National Accounts ‘Sales Approach’ is used when  Farming’ new and existing business (Net Profit Program)
  • Develop close working relationships with Sales Managers
    • Ensure all regional distributor, enduser and sales team information is discussed and shared freely with Sales Managers
    • Support Managers with Sales Team Policy
  • Develop good working relationships with Mirka Field Sales Teams and Sales Support
  • Develop strong relationships with Technical sales personnel within distribution
  • Develop strong relationships with key influencers and decision makers at national end user groups
  • Attend Bodyshop group review meetings when required
  • You will be required to spend up to approximately 6-8 days a month away from home

Administration

  • Complete Mirka administration requirements: BSC, SAP and MirkaNet
  •  Effectively plan journeys to maximise Customer visits and minimise mileage
  • Ensure SAP is maintained  to Mirka standard
  • Recording and maintaining customer contact details
  • Mange FOC goods
  • Complete Expenses on time according to Expenses Guidelines

General

  • To carry out any reasonable management request
  • Ensure all conduct and tasks performed meet the required Mirka standard
  • Give constructive and appropriate feedback to management
  • Take part in Mirka training programmes
  • Liaise with other members of the technical team and sales team
  • Prepare, attend and contribute to Company, Team and Individual Meetings
  • Actively participate in Quarterly Audit meetings and Annual PDP’s
 

Job Specification

Competencies 

  • A solid technical background
  • The ability to build and maintain relationships with customers
  • A high degree of self-motivation and drive
  • The ability to work both independently and as part of a team
  • Analytical and problem solving skills
  • The ability to work in a safe manner according to procedures, risk assessments and legislation whilst using the correct PPE
  • The ability to drive safely, appropriately and legally
  • Understand and follow Process Instructions
  • To arrive promptly to meetings and appointments
  • To behave in a profession manner towards your colleagues and customers at all times.
  • To give your full attention and commitment to the role during work time in order to maximise business levels and customer service
  • Intermediate Level 
    • SAP
    • MirkaNet
    • Excel, Word and Outlook
    • TeamsIntermediate Level
  • Basic Level
    • PowerPoint

The role requires the employee to be physically capable of:

  • Driving between 30-40,000 miles p.a.
  • Lifting heavy items in and out of company vehicles
  • Manning trade and exhibition stands for consecutive days
  • Handling and demonstrating power tools, abrasives and polishes
  • Walking around customer / end-user premises and sites

 

Please e-mail careers.uk@mirka.com for futher information and to apply.