Northeast & Southeast
National Technical Support- Surface Finishing
Job Description
Accountable to: National Sales Manager
Technical Support Manager
Responsibilities: Bodyshop Training & Support – Surface Finishing
Main Duties:
- Technical Support for National Accounts End-users or where required
- Product training in new and existing enduser group business
- Carry out trials in target groups (Audits (Process, Products & Tooling) Product Testing, KPI measurements, Produce Bespoke Core List of Products etc.)
- Ensure all required product information is supplied to incumbent distribution
- Populate group report monthly
- Up-sell products where appropriate
- Ensure National Accounts ‘Sales Approach’ is used when Farming’ new and existing business (Net Profit Program)
- Develop close working relationships with Sales Managers
- Ensure all regional distributor, enduser and sales team information is discussed and shared freely with Sales Managers
- Support Managers with Sales Team Policy
- Develop good working relationships with Mirka Field Sales Teams and Sales Support
- Develop strong relationships with Technical sales personnel within distribution
- Develop strong relationships with key influencers and decision makers at national end user groups
- Attend Bodyshop group review meetings when required
- You will be required to spend up to approximately 6-8 days a month away from home
Administration
- Complete Mirka administration requirements: BSC, SAP and MirkaNet
- Effectively plan journeys to maximise Customer visits and minimise mileage
- Ensure SAP is maintained to Mirka standard
- Recording and maintaining customer contact details
- Mange FOC goods
- Complete Expenses on time according to Expenses Guidelines
General
- To carry out any reasonable management request
- Ensure all conduct and tasks performed meet the required Mirka standard
- Give constructive and appropriate feedback to management
- Take part in Mirka training programmes
- Liaise with other members of the technical team and sales team
- Prepare, attend and contribute to Company, Team and Individual Meetings
- Actively participate in Quarterly Audit meetings and Annual PDP’s
Job Specification
Competencies
- A solid technical background
- The ability to build and maintain relationships with customers
- A high degree of self-motivation and drive
- The ability to work both independently and as part of a team
- Analytical and problem solving skills
- The ability to work in a safe manner according to procedures, risk assessments and legislation whilst using the correct PPE
- The ability to drive safely, appropriately and legally
- Understand and follow Process Instructions
- To arrive promptly to meetings and appointments
- To behave in a profession manner towards your colleagues and customers at all times.
- To give your full attention and commitment to the role during work time in order to maximise business levels and customer service
- Intermediate Level
- SAP
- MirkaNet
- Excel, Word and Outlook
- TeamsIntermediate Level
- Basic Level
- PowerPoint
The role requires the employee to be physically capable of:
- Driving between 30-40,000 miles p.a.
- Lifting heavy items in and out of company vehicles
- Manning trade and exhibition stands for consecutive days
- Handling and demonstrating power tools, abrasives and polishes
- Walking around customer / end-user premises and sites