Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transactions. Or it may be a temporary rejection due to connectivity problems. If not, contact your bank.
Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o
Please check your junk/spam inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.uk@mirka.com.
For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.uk@mirka.com to obtain the contact details of a Mirka distributor in your area.
We invite you to refuse receipt of the order or to indicate, on the delivery note with the date and signature, any reservations in a precise and reasoned manner. If you notice that one or more items are damaged or missing when you open the parcel, please make your complaint within fourteen (14) days
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont
We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.
Mirka has been manufacturing and selling quality products for professionals for 80 years. See our warranty conditions on Mirka Warranty 2+1. In addition to the 24-month legal guarantee, you can benefit from a free one-year guarantee extension by registering your Mirka® tool online, within 30 days of
We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).
You can specify a delivery address different from the billing address when confirming your order in the checkout.
No changes can be made after an order has been confirmed.
We only ship to United Kingdom mainland (excluding Northern Ireland and Scottish Highlands). To find your local Mirka distributor please contact us on 01908 866100.
Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of
For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. Departures are from Monday to Friday, except on public holidays. This being the case, the estimated delivery time is given
You cannot set your own delivery date, unless this is offered by the carrier.
For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi
Standard delivery is free for all orders of £50.00 or more including VAT. For orders below this amount, a delivery charge of £10.00 (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.
Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa
