How do I return a Mirka Li-ion battery on its own or a tool fitted with a Mirka Li-ion battery?

Mirka battery-powered tools are equipped with a lithium-ion battery, which is also available as a spare part. The transport of these batteries is governed by regulations on the transport of dangerous goods. Consequently, the shipper must comply with certain specific requirements for their transport, whether the battery is shipped alone or with the tool. Please read the following information on transporting batteries.

Please contact our customer service using the online form Return Form, who will organise the return and refund or repair. Customer service will reconfirm the procedure to follow if the battery is found to be faulty or damaged.

By way of example (non-exhaustive list), the Mirka references concerned by the regulations on the transport of dangerous goods are :

• Mirka® ANGOS ARG-B 200 Ø 55 mm 10.8V 5.0Ah cordless grinding tool, Mirka code KIT2329ALMUK, Battery and Charger included.
• Mirka AOS-B 130NV Ø 32 mm cordless sanding tool orbit 3.0 mm, Mirka code KIT2328ALMUK, Battery and Charger included.
• Mirka AROP-B 312NV Ø 77 mm cordless random orbital polisher orbit 12.0 mm, Mirka code KIT2327ALMUK, Battery and Charger included.
• Mirka AROS-B 150NV Ø 32 mm spot repair random orbital sander orbit 5.0 mm, Mirka code KIT2326ALMUK, Battery and Charger included.
• Mirka ARP-B 300NV Ø 77 mm cordless rotary polisher, Mirka code KIT2325ALMUK, Battery and Charger included.
• Mirka Intelligent Battery BPA 10825 10.8V 2.5Ah / 11125 11.1V 2.5Ah, Mirka code 8991122211.
• Mirka Intelligent Battery BPA 10850 10.8V 5.0Ah / 11150 11.1V 5.0Ah, Mirka code 8991122311.

The battery is defective or damaged

IMPORTANT :

If you notice that the battery is swollen, deformed, crushed, pierced or leaking, or that it is heating abnormally, or that it can no longer hold a charge, discharge it immediately: the battery is defective or damaged, it is no longer usable, and you must not return it.

Please follow the instructions given in the user manual and the safety data sheet for batteries and battery-operated equipment.

Please handle the defective battery with care, protect your hands, face and nose with the appropriate PPE (Personal Protective Equipment), and store the battery separately in a plastic bag and then refer to our WEEE recycling takeback policy.

Return instructions :

1. Check that the battery is not defective or damaged. Email enquiries.uk@mirka.com to arrange collection or disposal under the Mirka WEEE Takeback policy.
2. The battery is intact and in good working order. It can be returned, with specific marking (see below) for transport.
   
   
3. Check the battery's energy rating: the value is shown on the battery and/or the equipment concerned.
   
   
4. For batteries with a rated energy of ≤ 100 Wh, which is the case for Mirka smart batteries (e.g. code 8991122211 - rated energy of 27.0 Wh - and 8991122311 - rated energy of 54.0 Wh), make sure the battery is properly packaged:
   
   1. Use only the original carton and packing materials sent for packing. If you have not kept them, or if they are in poor condition, contact our customer service.
      
      
   2. If the battery is not attached to the tool, pack it in non-conductive inner packaging (such as cardboard or plastic) if you no longer have the original packaging.
      
      
   3. Stabilise the battery or the tool with bubble wrap, newspaper or foam film, for example, so that they do not move during transport.
      
      
5. Then make sure the parcel is correctly labelled for dispatch by placing the dangerous goods label that our customer service sends you by email with the returns form as part of the returns procedure. The marking must be printed in colour and must not be smaller than 10x10 cm. It must be strong and adhere well to the parcel.

If you are reusing the original shipping box, please check that the dangerous goods labelling is present and legible, otherwise apply a new marking.

IMPORTANT: Lithium marking is an obligation imposed by ADR and IATA transport regulations.

• Its dimensions are standardised,
• It must be printed in high-definition colour,
• It must be ordered online from official websites,
• It must bear the UN code UN 3480 or UN 3481,
• The marking must be clearly visible on the rigid outer packaging (no pockets allowed) and must not be folded.
• Minimum dimensions: Length 100 mm x width 100 mm.

6. Proceed with the shipment by handing over the parcel to the service provider (collection or drop-off at a relay point).

7. Follow the instructions for the return shipment of batteries from our UPS service provider: https://www.ups.com/gb/en/support/shipping-support/shipping-special-care-regulated-items/hazardous-materials-guide/how-to-ship-batteries.page 

8. For batteries with an energy rating ≥ 100 Wh, please contact our customer service.