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How do I return items?

You must return the goods to the address indicated on the returns form, without undue delay and, at the latest, within fourteen (14) days of receiving the returns form.

At your request, we may agree to organise collection of the goods to be returned at the location chosen by you, provided that the collection location is in the same county as the delivery address for the order.

You must return the goods in their original condition, packaging and wrapping. Any product returned incomplete, used, damaged or soiled, or from which all or part of the labels have been removed or damaged and/or whose packaging has been damaged will not be taken back, exchanged or refunded.

Please contact our customer service using the online form return an item, who will then contact you to organise the return, by emailing you a pre-paid returns label, and the refund.

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What payment methods are accepted?

Payment must be made in cash at the time of ordering in checkout by credit card. Only Visa and Mastercard are accepted.

Payment has failed or is pending

Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transa

Why has my card been rejected?

Only Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the payment limit on your card has n

Are payments and purchases on your site safe and secure?

Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank

How can I receive my invoice?

The invoice will be sent to you by email once the order has been dispatched, and will include the order number and details of your order detailing the price of the items ordered, any applicable taxes and delivery charges where applicable.

Can I change my billing address?

Your order is processed as soon as the online transaction is completed. You cannot change the billing address after validating your order on the Mirka online shop.

What can I return?

As a consumer, you have a legal right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting our customer service using the online return item form or by email to shop.uk@mirka.com, who will then contact you to organise the return and refund. In

Do I have to pay shipping costs for items returned to you by post?

We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type

Will I have to pay taxes for international shipments?

We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send you a pre-paid returns label by e-mail. In the case of bulky products, Mirka reserves the right to charge shipping or collection costs for the return. The return wi

What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of

How long will it take to deliver my order?

For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. Departures are from Monday to Friday, except on public holidays. This being the case, the estimated delivery time is given

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

How are refunds made?

Once we have checked the quality and quantity of the products returned, we will send you an email confirming whether or not the return has been accepted. All accepted returns will result in a refund of the price corresponding to the products returned. The refund will be made by the same means of pay

When will I get my refund?

The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.

Do you offer express delivery?

For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi

Can I make changes to my order?

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o