Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packages does not call into question the order as a whole.
Payment must be made in cash at the time of ordering in checkout by credit card. Only Visa and Mastercard are accepted.
Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transa
Only Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the payment limit on your card has n
Adyen N.V. ("Adyen"), a company registered with the Dutch Chamber of Commerce under number 34259528 and having its registered office at Simon Carmiggeltstraat 6-50, 1011 DJ in Amsterdam, the Netherlands, handles transactions on the Mirka online shop via secure encryption and according to strict bank
The invoice will be sent to you by email once the order has been dispatched, and will include the order number and details of your order detailing the price of the items ordered, any applicable taxes and delivery charges where applicable.
Your order is processed as soon as the online transaction is completed. You cannot change the billing address after validating your order on the Mirka online shop.
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
We only dispatch products to the United Kingdom, excluding Northern Ireland and Scottish Highlands.
As a consumer, you have a legal right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting our customer service using the online return item form or by email to shop.uk@mirka.com, who will then contact you to organise the return and refund. In
You must return the goods to the address indicated on the returns form, without undue delay and, at the latest, within fourteen (14) days of receiving the returns form. At your request, we may agree to organise collection of the goods to be returned at the location chosen by you, provided that the c
We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type
We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send you a pre-paid returns label by e-mail. In the case of bulky products, Mirka reserves the right to charge shipping or collection costs for the return. The return wi
Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of
For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. Departures are from Monday to Friday, except on public holidays. This being the case, the estimated delivery time is given
You cannot set your own delivery date, unless this is offered by the carrier.
Once we have checked the quality and quantity of the products returned, we will send you an email confirming whether or not the return has been accepted. All accepted returns will result in a refund of the price corresponding to the products returned. The refund will be made by the same means of pay
The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.
For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi
