I haven't received an email confirming my order

Please check your junk/spam inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.uk@mirka.com.

Where is my order?

Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real

Can I have my order delivered abroad?

We only ship to United Kingdom mainland (excluding Northern Ireland and Scottish Highlands). To find your local Mirka distributor please contact us on 01908 866100.

What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, a tracking number of the parcel or pallet and a link to our service provider's website for real-time tracking of

How long will it take to deliver my order?

For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. Departures are from Monday to Friday, except on public holidays. This being the case, the estimated delivery time is given

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

Can I place my order by telephone?

For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.uk@mirka.com to obtain the contact details of a Mirka distributor in your area.

Is there a guarantee on my purchases?

Mirka has been manufacturing and selling quality products for professionals for 80 years. See our warranty conditions on Mirka Warranty 2+1. In addition to the 24-month legal guarantee, you can benefit from a free one-year guarantee extension by registering your Mirka® tool online, within 30 days of

Payment has failed or is pending

Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transa

What payment methods are accepted?

Payment must be made in cash at the time of ordering in checkout by credit card. Only Visa and Mastercard are accepted.

Why has my card been rejected?

Only Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the payment limit on your card has n

Didn't find your answer in these FAQs?

You can consult our Mirka Frequently Asked Questions online help centre or our General Terms and Conditions of Sale, or contact our customer service via the Mirka Customer Service online form.

How do I return a Mirka Li-ion battery on its own or a tool fitted with a Mirka Li-ion battery?

What should I do if an item is missing from my delivery?

Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

What should I do if my parcel has not been delivered?

Please contact our Customer Service team immediately at shop.uk@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

How long does it take to get a refund?

We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.

Where do you ship products?

We only dispatch products to mainland United Kingdom (excluding Northern Ireland and Scottish Highlands).

Can I have my order sent to another delivery address?

You can specify a delivery address different from the billing address when confirming your order in the checkout.

Can I change my delivery address?

No changes can be made after an order has been confirmed.

Do you offer express delivery?

For parcels, our service provider is UPS www.ups.com/gb/en and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.parcel.dhl.co.uk and the delivery time is 3 to 5 days depending on the destination. Delivery times are given as an indi

Is delivery free of charge?

Standard delivery is free for all orders of £50.00 or more including VAT. For orders below this amount, a delivery charge of £10.00 (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.

I haven't received an email confirming my order

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