Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transactions. Or it may be a temporary rejection due to connectivity problems. If not, contact your bank.
You can consult our Mirka Frequently Asked Questions online help centre or our General Terms and Conditions of Sale, or contact our customer service via the Mirka Customer Service online form.
Mirka has been manufacturing and selling quality products for professionals for 80 years. All products on sale in the online shop are covered by the legal guarantee of conformity as defined in articles L217-3 et seq. of the French Consumer Code and the guarantee against hidden defects as defined in
We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.
For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.fr@mirka.com to obtain the contact details of a Mirka distributor in your area.
We invite you to refuse receipt of the order or to indicate, on the delivery note with the date and signature, any reservations in a precise and reasoned manner. If you notice that one or more items are damaged or missing when you open the parcel, please make your complaint within fourteen (14) days
Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
You cannot set your own delivery date, unless this is offered by the carrier.
For parcels, our service provider is UPS www.ups.com/fr/fr/ and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.dhlexpress.fr and the delivery time is 3 to 5 days depending on the destination. For Corsica, the delivery time is lon
Standard delivery is free for all orders of 49.90€ or more including VAT. For orders below this amount, a delivery charge of 9.00€ (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.
Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa
Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont
We only dispatch products to mainland United Kingdom.
Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, with the tracking number of the parcel or pallet and a link to our service provider's website for real-time track
For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. For Corsica, the delivery time is longer. Departures are from Monday to Friday, except on public holidays. This being the
We only dispatch products to mainland France, including Corsica. Products are returned to our warehouse in Belgium. No tax is applied to shipments between France and Belgium.
You can specify a delivery address different from the billing address when confirming your order in the checkout.
No changes can be made after an order has been validated.
Unfortunately, we cannot deliver abroad for orders placed via our online shop in France. We only ship to mainland France, including Corsica. You can contact our subsidiaries Contact our subsidiaries and importers Contact our importers to find your nearest Mirka distributor.
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o
