What payment methods are accepted?
Payment must be made in cash at the time of ordering in checkout by credit card. Only 'Carte Bleue' (CB), Visa and Mastercard are accepted.
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Where is my order?
Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real
Where do you ship products?
We only dispatch products to mainland United Kingdom.
Can I have my order sent to another delivery address?
You can specify a delivery address different from the billing address when confirming your order in the checkout.
Can I change my delivery address?
No changes can be made after an order has been validated.
Can I have my order delivered abroad?
Unfortunately, we cannot deliver abroad for orders placed via our online shop in France. We only ship to mainland France, including Corsica. You can contact our subsidiaries Contact our subsidiaries and importers Contact our importers to find your nearest Mirka distributor.
What is the status of my shipment?
Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, with the tracking number of the parcel or pallet and a link to our service provider's website for real-time track
How long will it take to deliver my order?
For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. For Corsica, the delivery time is longer. Departures are from Monday to Friday, except on public holidays. This being the
Can I set a delivery date?
You cannot set your own delivery date, unless this is offered by the carrier.
Do you offer express delivery?
For parcels, our service provider is UPS www.ups.com/fr/fr/ and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.dhlexpress.fr and the delivery time is 3 to 5 days depending on the destination. For Corsica, the delivery time is lon
Is delivery free of charge?
Standard delivery is free for all orders of 49.90€ or more including VAT. For orders below this amount, a delivery charge of 9.00€ (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.
Can my order be delivered in more than one instalment?
Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa
Will I have to pay taxes for international shipments?
We only dispatch products to mainland France, including Corsica. Products are returned to our warehouse in Belgium. No tax is applied to shipments between France and Belgium.
What can I return?
As a consumer, you have a legal right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting our customer service using the online form Form-return-article or by email to shop.fr@mirka.com, who will then contact you to organise the return and re
How do I return items?
You must return the goods to the address indicated on the returns form, without undue delay and, at the latest, within fourteen (14) days of receiving the returns form. At your request, we may agree to organise collection of the goods to be returned at the location chosen by you, provided that the c
Do I have to pay shipping costs for items returned to you by post?
We will pay the shipping costs for items returned to us under your statutory right of withdrawal and our customer service will email you a pre-paid returns label. Any shipping costs resulting from your choice of a service provider or type of delivery other than the standard service provider or type
Will I have to pay taxes for international shipments?
Product returns are made to our warehouse in Belgium or to the address indicated on the returns form. No tax is applied for shipments between France and Belgium. We cover the shipping costs for items returned to us under your legal right of withdrawal and our customer service department will send yo
How are refunds made?
Once we have checked the quality and quantity of the products returned, we will send you an email confirming whether or not the return has been accepted. All accepted returns will result in a refund of the price corresponding to the products returned. The refund will be made by the same means of pay
When will I get my refund?
The refund will be made no later than fourteen (14) days following the date on which you received confirmation that the return had been accepted.
Can I make changes to my order?
Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o
I haven't received an email confirming my order
Please check your inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.fr@mirka.com.