Skip to content

Asia/Pacific

Europe

North America

South America

Global

How long does it take to get a refund?

We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.

Related articles

Where is my order?

Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real

Can I make changes to my order?

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o

I haven't received an email confirming my order

Please check your inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.fr@mirka.com.

Can I place my order by telephone?

For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.fr@mirka.com to obtain the contact details of a Mirka distributor in your area.

Is there a guarantee on my purchases?

Mirka has been manufacturing and selling quality products for professionals for 80 years. All products on sale in the online shop are covered by the legal guarantee of conformity as defined in articles L217-3 et seq. of the French Consumer Code and the guarantee against hidden defects as defined in

Can I have my order delivered abroad?

Unfortunately, we cannot deliver abroad for orders placed via our online shop in France. We only ship to mainland France, including Corsica. You can contact our subsidiaries Contact our subsidiaries and importers Contact our importers to find your nearest Mirka distributor.

What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, with the tracking number of the parcel or pallet and a link to our service provider's website for real-time track

How long will it take to deliver my order?

For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. For Corsica, the delivery time is longer. Departures are from Monday to Friday, except on public holidays. This being the

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

What can I return?

As a consumer, you have a legal right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting our customer service using the online form Form-return-article or by email to shop.fr@mirka.com, who will then contact you to organise the return and re

How do I return items?

You must return the goods to the address indicated on the returns form, without undue delay and, at the latest, within fourteen (14) days of receiving the returns form. At your request, we may agree to organise collection of the goods to be returned at the location chosen by you, provided that the c

Payment has failed or is pending

Payments often fail because a credit card has expired or incorrect information has been entered. Your bank may also refuse an online payment if the amount of the transaction exceeds the payment limit authorised by your bank for your card. Your bank card may simply not be set up to make online transa

What payment methods are accepted?

Payment must be made in cash at the time of ordering in checkout by credit card. Only 'Carte Bleue' (CB), Visa and Mastercard are accepted.

Why has my card been rejected?

Only 'Carte Bancaire Bleue' (CB), Visa and Mastercard are accepted. Please check first that your bank card is one of these cards. Also check that your bank card has not expired (see the expiry date on the front of your card) or that you have entered the required information correctly or that the pay

Didn't find your answer in these FAQs?

You can consult our Mirka Frequently Asked Questions online help centre or our General Terms and Conditions of Sale, or contact our customer service via the Mirka Customer Service online form.

What should I do if an item is missing from my delivery?

Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

What should I do if my parcel has not been delivered?

Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

I would like to cancel my order

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont