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What should I do if my order arrives damaged or if an item is missing from my delivery?

We invite you to refuse receipt of the order or to indicate, on the delivery note with the date and signature, any reservations in a precise and reasoned manner.

If you notice that one or more items are damaged or missing when you open the parcel, please make your complaint within fourteen (14) days of the delivery date, to Customer Service, either via the online form Form-return-article, or by email to shop.fr@mirka.com, specifying the order number concerned, detailing the items damaged or missing. If you can, please provide photographs to support your claim and also specifying the desired solution, i.e. the return, exchange or refund of the products concerned. Our customer service will then contact you. Mirka will not be able to process any claim that does not comply with these conditions.

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Where is my order?

Once your order has been confirmed, you will then receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, parcel tracking number and a link to our service provider's website so that you can track your order in real

Can I make changes to my order?

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once you have received your order, you have 14 days to return all or part of it, by contacting o

I haven't received an email confirming my order

Please check your inbox for unwanted mail. You can contact our customer service using the online Customer service form or by email at shop.fr@mirka.com.

Can I place my order by telephone?

For security reasons, you cannot place an order by telephone with our customer service. You can contact us using the online form Customer service form or by email at shop.fr@mirka.com to obtain the contact details of a Mirka distributor in your area.

What should I do if an item is missing from my delivery?

Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

What should I do if my parcel has not been delivered?

Please contact our Customer Service team immediately at shop.fr@mirka.com or via the online Customer service form. Our customer service team will then contact you to find a solution.

I would like to cancel my order

Your order is processed as soon as the online transaction is completed. You cannot change or cancel your order on the Mirka online shop. However, if you are a consumer, you do have a right of withdrawal. Once your order has been received, you have 14 days to return all or part of your order, by cont

How long does it take to get a refund?

We will make this refund using the same method of payment that you used for the original transaction; in any event, you will not incur any costs as a result of this refund. We may withhold the refund until we have received the goods back.

Is there a guarantee on my purchases?

Mirka has been manufacturing and selling quality products for professionals for 80 years. All products on sale in the online shop are covered by the legal guarantee of conformity as defined in articles L217-3 et seq. of the French Consumer Code and the guarantee against hidden defects as defined in

Can I have my order delivered abroad?

Unfortunately, we cannot deliver abroad for orders placed via our online shop in France. We only ship to mainland France, including Corsica. You can contact our subsidiaries Contact our subsidiaries and importers Contact our importers to find your nearest Mirka distributor.

What is the status of my shipment?

Once your order has been confirmed, you will receive an email confirming your order. When your order leaves our warehouse, an email is sent to you confirming that it has been dispatched, with the tracking number of the parcel or pallet and a link to our service provider's website for real-time track

How long will it take to deliver my order?

For parcels, the estimated delivery time is between 48h-72h depending on the destination, and for pallets between 3 and 5 days, from the date and time of the order confirmation. For Corsica, the delivery time is longer. Departures are from Monday to Friday, except on public holidays. This being the

Can I set a delivery date?

You cannot set your own delivery date, unless this is offered by the carrier.

Do you offer express delivery?

For parcels, our service provider is UPS www.ups.com/fr/fr/ and the estimated delivery time is 48-72 hours depending on the destination. For pallets, our service provider is DHL www.dhlexpress.fr and the delivery time is 3 to 5 days depending on the destination. For Corsica, the delivery time is lon

Is delivery free of charge?

Standard delivery is free for all orders of 49.90€ or more including VAT. For orders below this amount, a delivery charge of 9.00€ (incl. VAT) will be added to the price of your order when it is confirmed in the checkout.

Can my order be delivered in more than one instalment?

Items in the same order may be dispatched in several packages. The delivery note will indicate the number of packages sent. In this case, each delivery constitutes a separate delivery contract and the fact that Mirka does not deliver one or more packages or any complaint concerning one or more packa

Will I have to pay taxes for international shipments?

We only dispatch products to mainland France, including Corsica. Products are returned to our warehouse in Belgium. No tax is applied to shipments between France and Belgium.